Frequently Asked Questions

Everything you need to know about your JSR Direct experience.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn apparel with original tags attached. Simply visit our returns portal to generate a prepaid shipping label.

How do I know which size to order?

Each product page includes a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

JSR Direct accepts all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey in real-time.

Are your materials sustainably sourced?

We are committed to ethical fashion. Over 60% of our current collection is made from organic cotton or recycled polyester, and we vet all our manufacturing partners for fair labor practices.