Returns & Exchanges

At JSR Direct, we want you to be completely satisfied with your fashion selection, which is why we offer a 30-day window for returns and exchanges on all unworn items with original tags. Our streamlined process ensures that if a fit isn't perfect, your refund or replacement is handled with efficiency and care.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Package Your Items

Place the unworn garments in their original packaging, ensuring all designer tags and hygiene seals remain intact.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and securely attach it to the outside of your return package.

4

Drop Off and Track

Hand your package to the designated carrier and keep your tracking receipt; we will notify you once your refund has been processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing